Contact
Spotted a bonus that no longer matches what a casino advertises? Waiting longer for a payout than our review says you should? Tell us. Write to [email protected] and the editorial desk will answer inside one working day, in English.
What helps us act quickly
Name the casino, give the date, and say what actually happened, including the payment method and the amount range. Screenshots of the cashier or the bonus terms are the single most useful thing you can send, because they let us re-test the exact step you got stuck on.
What we cannot do
We are journalists, not an ombudsman. We cannot release a blocked balance, overturn a verification decision or give legal advice on gambling law in New Zealand. What we can do is check whether your experience matches our own testing, point you at the complaints channel of the operator's regulator, and correct our review when your report proves us wrong.